Frequently Asked Questions
Have a question about ordering, shipping, sizing, returns, or your sweatshirt? Here are some of the most common questions about Nurse Sweatshirt Co.
Ordering & Products
Q. What types of sweatshirts do you offer?
We offer regular sweatshirts, lightweight sweaters, and hoodies. Styles, colors, and sizes can vary by design, so check the individual product page for the options available.
Q. Can I choose the color and size?
Yes. Available colors and sizes are listed on each product page. If you’re unsure about sizing, check our Size Guide before placing your order.
Q. When will my order be made?
Our products are made to order, so your sweatshirt is printed specifically for you after your order is placed. This helps us avoid unnecessary inventory and reduce waste.
Q. Can I change or cancel my order?
We begin processing orders quickly, so please contact us as soon as possible if you need to change or cancel an order. Once production has started, we may not be able to make changes.
Shipping
Q. Do you ship outside the United States?
Our main shipping service is for U.S. customers however we can ship world-wide and available shipping options will be shown at checkout. Delivery to other locations can take slightly longer.
Q. How soon will my order be shipped?
Please allow 2–3 business days for your order to be made. Once shipped, most U.S. orders arrive within 3–7 business days.
Q. How does free U.S. shipping work?
We offer free standard shipping on U.S. orders over $70. The discount is automatically applied at checkout, so there is no code to enter.
Q. Will I receive tracking information?
Yes. Tracking information is provided once your order has shipped, allowing you to follow its progress.
Returns & Exchanges
Q. Can I return or exchange an item?
Because our products are printed to order, we cannot accept returns or exchanges for reasons such as ordering the wrong size, changing your mind, or not liking the design. Please see our Returns Policy for full details.
Q. What if my item arrives damaged or there is a problem with my order?
If your item arrives misprinted, materially flawed, or defective, please contact us as soon as possible so we can look into the issue and help make it right.
Q. What if I ordered the wrong size?
As each item is made specifically for your order, we cannot accept returns or exchanges due to sizing. Please check our Size Guide carefully before ordering.
Payment
Q. What payment methods do you accept?
We accept major credit and debit cards through Stripe, including Visa, Mastercard, and American Express. Other card options may be available depending on your region.
Q. Is my payment information secure?
Yes. All online card payments are securely processed through Stripe, a PCI-DSS-compliant payment processor. Your full card details are encrypted, and we never see or store your complete card information.
Q. What currency will I be charged in?
All prices on our website are displayed in U.S. dollars (USD), and payments are charged in USD unless otherwise stated.
Care & Quality
Q. How should I care for my sweatshirt?
Follow the care instructions provided with your garment. Washing and drying it as recommended will help keep both the sweatshirt and printed design looking their best.
Q. How long will the print last?
Our designs are professionally printed using DTG technology and eco-friendly, water-based inks. With proper care, the prints are designed to resist cracking, fading, and peeling.
Q. Why might the color look slightly different from the photos?
Colors can appear slightly different depending on your screen settings, display, and lighting. Minor variations in the finished product are also possible.
Need more help?
If you have a question that isn’t answered here, please contact us and we’ll be happy to help. You can use our contact form or email us at support@nursesweatshirt.com